Online ordering isn't for everything

Did you know you can order pizza online? Well, ya can. Now, ordering pizza online actually seems LESS convenient than the traditional method of picking up the phone, but I like to think I'm a web 2.0 kinda girl, so I tried it.

First, I ordered from Papa John's...lots of screens to click through for one lousy pizza. Then, it took an hour and half for delivery. No thanks. Pizza is a craving that needs immediate gratification or no gratification at all. By the time the pizza got here, I was over it.

Pizza Hut is right down the street, so I tried them next. Ordered online, then drove a mile and picked up my pie. No problem. Booyah. Did it a couple more times. Booyah and booyah. Pizza craving satisfied.

Until now.

Order online. Receive confirmation email. Drive to Pizza Hut.

Bored 17-year-old whose name tag says "Management" under her name (I assume that she was promoted to management because she shows up on her scheduled days, and has for three months): We don't have an online order for Courtenay.

Me: Uhh... well I ordered it. Online. I got a confirmation.

Management: Well it's not here. Maybe you ordered it from a different store.

Me: Umm..I don't think so.

Managment: I don't know what to tell you. i don't have your order.
Note that at no time does she say "I'm sorry," or offer to re-take my order. She just looks at me and shrugs, like her hands are tied. Like she is not, in fact, just feet from mountains of pizza dough, gallons of pizza sauce, and tons of pizza cheese, not to mention the giant pizza ovens.

I wish that I were a more confrontational person, more able to stand up for myself, but I'm not. I mumble something about going home to check my confirmation email and leave. At home, I confirm that I did in fact order from the correct store and call the number in the email and speak to a new bored employee who calls me a liar.

"The order you supposedly placed isn't in our system." Now, in his defense, he is probably barely literate and doesn't understand the subtle nuance of words like "supposedly." And again, no apology, no offer to re-take my order.

Me: Well, can you just take my order now then??

Bored: Uh yeah, I guess...

In the middle of this agonizing process, he suddenly says "Hang on!" and puts the phone down. He returns a minute later.

Bored: I have your order here, you can come pick it up if you want.

Me: Wait...what?

Bored and annoyed now: Your order is ready. You can come and get it. *audible sigh*

I stare at the phone, dumbfounded, for a few moments before returning to Pizza Hut for the second time in 20 minutes.

Management: You know what happened? Someone cashed out your order so it wasn't in the system anymore.

Me: Uhh...okay?

Management: That'll be $21.64.

No more online pizza for me. And no more Pizza Hut until Management graduates from high school.